Jenkins Rubber Shop – Frequently Asked Questions

Welcome to our FAQ page! We’ve put together answers to the most common questions we receive through our chatbot and customer service team. If you can’t find what you’re looking for here, please contact us directly.

General Questions

Do you have a store in Brisbane, Melbourne, or other locations?

No, we operate from our single store in Cairns, Queensland. You can visit us at:
99 Aumuller Street, Portsmith QLD 4870

View on Google Maps.

Opening Hours:

Mon–Fri: 8:30 am – 5:00 pm
Sat: 8:30 am – 12:00 pm

Do you stock the product I’m looking for?

Our website lists our full range of products. If you can’t find what you’re looking for, please give us a call on (07) 4035 5899 or send us an enquiry at sales@jenkinsrubber.com.au. Our team will be happy to confirm availability or suggest an alternative.

Shipping Questions

Where do you ship from?

All orders are dispatched from our Cairns location in Queensland.

Do you ship Australia-wide?

Yes! We ship across all of Australia.

Do you ship internationally?

Yes, we can ship orders internationally. Shipping times and costs vary depending on your location and the size of your order. International shipping quotes are currently available for the UK, NZ, and Canada. For all other areas please contact us for a tailored quote.

How much is shipping within Australia?

Shipping costs depend on the size, weight, and destination of your order. The quickest way to check is by adding your items to the cart and entering your postcode at checkout for an instant quote.

How long does delivery take?

Delivery times will vary depending on your location and your choice of freight selection. As a guide:

Orders travelling to the following Australian states:

Queensland: Standard freight: 5-7 business days and Express Freight: 1-2 business days.
Other states: Standard freight: 7-9 business days and Express Freight: 2-3 business days.
Western Australia: Standard freight: 9-14 business days and Express Freight: 3-5 business days.

Overseas shipment times vary depending on location and courier chosen.

Please note time periods above are an estimate only. Time may vary depending on remote locations, courier service timetables, and weather impacts which are out of our control.

Do you offer local pickup?

Yes, you can choose the “Local Pickup” option at checkout and collect your order from our Cairns store during opening hours.

Where can I find more detailed shipping information?

For detailed terms, courier services used, insurance, and delivery conditions, please visit our Shipping Information page.

Orders & Payments

Can I get a quote before placing an order?

Yes, you can request a formal quote through our email or by calling our team.

What payment methods do you accept?

We accept all major credit cards, PayPal, and direct bank transfers at checkout.

Can I track my order?

Yes, once your order has been dispatched, you’ll receive tracking details by email.